Help & Support
1
What can I expect inside my box?
Every box is unique, just like you. Its content is carefully selected based on your answers, your needs, and your preferences.
Some base items may remain the same from box to box, ensuring a consistent foundation of quality and experience. Around this, the rest of the content is carefully selected and adapted specifically for you.
While the exact combination may vary, one thing never changes: the care, intention, and heart we put into creating a moment that feels truly personal to you.
2
When will my box be ready and delivered?
Each box is thoughtfully prepared with care and attention to your unique needs. For this reason, our delivery time is typically 2 to 3 weeks.
We take this time to create something truly personal, designed to offer a meaningful and comforting experience. Rest assured, we always make every effort to ensure your box arrives before the due date.
Once your box is ready, it is handed over to our delivery partner. Shipping times may vary depending on the logistics provider and destination.
As soon as your order is on its way, you will receive a notification with all the relevant delivery details.
3
How is my personal data used ?
Your personal data is collected and processed only for legitimate purposes, such as delivering our services, managing communications, and improving user experience. We do not sell your data. Any sharing with third parties is strictly limited to trusted service providers who help us operate our business, and always in compliance with applicable data protection regulations.